Payment, Shipments, Returns and Refund

ACCEPTED PAYMENTS POLICY

 

  • PAYPAL
  • CREDIT CARD
  • POSTEPAY (via PAYPAL)
  • BANK TRANSFER.

 

SHIPMENTS

 

All shipments are delivered by express courier (DHL or UPS or Bartolini) and always tracked.
The customer will then receive an email with tracking code, also visible to him in the MyAccount area of his profile.

 

The shipping costs – except in case of expressly stated promotions – are:

 

  • Italy: shipment is always free for all orders over € 149.00. In case of orders less than this amount, the shipment will be charged to the customer at a cost of € 9.99.
  • European Union member states (except Italy): shipment is always free for all orders over € 299.00. In case of orders less than this amount, the shipment will be charged to the customer at a cost of € 14.99.
  • European countries that are not members of the EU, United States of America and Canada: shipment is always free for all orders over € 349.00. In case of orders less than this amount, the shipment will be charged to the customer at a cost of € 24.99.
  • Rest of the world: shipment is always free for all orders over € 499.00. In case of orders less than this amount, the shipment will be charged to the customer at a cost of € 49.99.

 

The customer can request shipping insurance at an additional cost of € 9.99.

RETURNS AND REFUNDS

 

If a product is not to your liking, you can use the right of withdrawal by deciding whether to replace it or to make a refund under the Terms of Sale (Click here).

 

Shipping costs will be paid by the customer in case of returns and refunds.

FEATURED PRODUCTS