Privacy Policy - General Data Protection Regulation (EU) 2016/679

Privacy Policy – General Data Protection Regulation (EU) 2016/679

Welcome to our website https://www.gioielleriapavan.it/en/ !

Your privacy and the security of your personal data are very important to GIOIELLERIA PAVAN S.A.S., so we collect and manage your personal data with the utmost care and take specific measures to keep it safe.

GIOIELLERIA PAVAN S.A.S. provides to the protection of personal data as Data Controller, in full compliance with the regulations on the matter pursuant to the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Italian Data Protection Authority (http://www.garanteprivacy.it).

Below you will find the main information on the processing of your personal data by GIOIELLERIA PAVAN S.A.S. in relation to your browsing of https://www.gioielleriapavan.it/en/  and the use of the services offered. For detailed information on how GIOIELLERIA PAVAN S.A.S. manages your personal data, please read our Privacy Policy.

Who is the Data Controller?

For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request from the Contacts page of our website, calling the phone number +39 039 388828, sending a mail to GIOIELLERIA PAVAN SAS, Via Pergolesi 8 Monza 20900, or contacting the person responsible for the protection of personal data via email privacy[@]gioielleriapavan.it

What data do we process and why?

The personal data that GIOIELLERIA PAVAN S.A.S. processes is that which you provide to us when:

  1. fill out a contact form;
  2. fill out a form asking for a repair;
  3. allow registration to the site and use of services reserved for registered users;
  4. conclude and execute the purchase contract for goods offered on https://www.gioielleriapavan.it/en/  
  5. provide you with the services of https://www.gioielleriapavan.it/en such as subscription to the newsletter.

The data we collect – necessary to provide you with the service you specifically requested – are name and surname, shipping address and billing address, telephone number, payment details.

Only with your express consent will we process your personal data to:

– carry out commercial and promotional communication activities;

– customise the site and the commercial offers based on your interests.

Who will process your data?

Your personal data is processed by personnel duly authorised by GIOIELLERIA PAVAN S.A.S. as Data Controller in compliance with the guarantees provided by law.

How long do we keep your data?

We keep your personal data for a limited period of time depending on the processing purpose: for example, the data collected during the purchase of goods on https://www.gioielleriapavan.it/en is stored in accordance with local tax legislation (ten years); the data used to send you our newsletter, instead, until you ask us to stop sending it.

See our Privacy Policy for more information.

What are your rights?

At any time, depending on the specific processing, you may know which of your personal data we have in our possession, its origin and how it is used. If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Italian Data Protection Authority (http://www.garanteprivacy.it/).

Privacy Notice

  1. General information

Andrea Pavan is the Data Controller, that is, the subject which decides how and why to process your personal data.

You can always contact the data controller any time by sending a request from the Contacts page of our website, calling the phone number +39 039 388828, sending a mail to GIOIELLERIA PAVAN SAS, Via Pergolesi 8 Monza 20900, or contacting the person responsible for the protection of personal data via email privacy[@]gioielleriapavan.it

  1. What personal data do we collect?

The categories of personal data that GIOIELLERIA PAVAN S.A.S. collects and processes when you browse or purchase on https://www.gioielleriapavan.it/en are as follows:

  1. we collect the personal data necessary to conclude and execute your purchase on https://www.gioielleriapavan.it/en  such as name and surname, e-mail address, shipping address, billing address, telephone number and payment details;
  2. we collect your e-mail address when you sign up for our newsletter service;
  3. we process the personal data you provide us when you contact our Customer Service to provide the assistance requested;
  4. upon your consent, we collect and use your personal data for marketing purposes;
  5. for the registration of your account on https://www.gioielleriapavan.it/en , we collect your name and surname, your e-mail address, your date of birth and password.
    If you are a registered user, we collect information about your access to the reserved part of ​​the site. With your express consent, by analysing your personal data we can process information regarding your interests and preferences with respect to our products and services in order to present proposals and offers in line with your tastes. In case of authentication to your account on https://www.gioielleriapavan.it/en through external social networks, we collect the data necessary for registration/authentication through Facebook, Instagram, Twitter and Google.
  6. we collect information about your browsing on https://www.gioielleriapavan.it/en , such as the pages you visit and how you interact with the single page and we save this information on our servers.

We inform you that GIOIELLERIA PAVAN S.A.S. does not process personal data relating to minors. If you access https://www.gioielleriapavan.it/en and use the services offered by GIOIELLERIA PAVAN S.A.S., you declare that you are of legal age.

All data entered in the “Contacts” and “Ask for a repair” forms are not saved, so they are ONLY used to be contacted by GIOIELLERIA PAVAN S.A.S.

The types of data collected from our website https://www.gioielleriapavan.it/en are as follows:

  • Navigation data: the computer systems and software procedures for the operation of this website acquire, during the normal course of operation, some personal data whose transmission is implied in the use of Internet communication protocols. This information is not collected to be associated with identified users. Nevertheless, such data, because of their own nature, may allow, through elaborations and associations with data held by third parties, to identify the users: IP addresses or domain names of computers used by connected users, URIs (Uniform Resource Identifiers) of the required resources, the time, methods used to submit the request to the server, the size of the file obtained as an answer, the numerical code indicating the status of the answer given by the server and other parameters. These data are used only for the purpose of obtaining anonymous statistical information on the use of the website and to check if it works properly; these data are also deleted after processed. No cookies are used for the transmission of personal information: “persistent cookies” of any kind – ie systems for tracking users – and “session cookies” – cookies that are not permanently stored on the user’s computer because they expire when the browser is closed – are not used.
  • Data provided voluntarily by the user: are used only for the “Contact Request” and for management purposes. The optional, explicit and voluntary contact details indicated on these website implies the subsequent acquisition of the sender’s e-mail address and any other personal data used to respond to requests.
  1. How do we use the personal data we collect?

GIOIELLERIA PAVAN S.A.S collects and processes your personal data for the following purposes:

  1. to conclude and execute the purchase agreement for the products offered on https://www.gioielleriapavan.it/en.
  2. registration on the site and use of the services offered to registered users.
  3. provision of the services offered on https://www.gioielleriapavan.it/en
  4. management of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and requests for assistance.
  5. statistical analysis and surveys in order to improve our offer and our services;
  6. to send commercial and promotional communications following the purchase of one of our products and containing our business proposals and related products and services to the e-mail address that you provided us.
  7. based on your consent, to send commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. In addition, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively with the methods you have chosen (via e-mail, SMS, telephone, paper mail, Whatsapp).

If you subsequently do not wish to receive further communications from GIOIELLERIA PAVAN S.A.S or would like to limit the way in which to be contacted, you may interrupt these communications at any time by:

  • clicking on the appropriate link “manage your subscription” on each newsletter communication;
  • accessing your account on https://www.gioielleriapavan.it/en;
  • contacting GIOIELLERIA PAVAN S.A.S by sending a request from the Contacts page of our website, calling the phone number +39 039 388828, sending a mail to GIOIELLERIA PAVAN SAS, Via Pergolesi 8 Monza 20900, or contacting the person responsible for the protection of personal data via email privacy[@]gioielleriapavan.it

We inform you that you may receive further communications from us even after submitting your unsubscription request, as some submissions may have already been planned, our systems may take some time to process your request.

In relation to all the activities mentioned above, we will process your personal data mainly through IT and electronic means in full compliance with current legislation.

Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

  1. Your profile on https://www.gioielleriapavan.it/en

When profile on https://www.gioielleriapavan.it/en , we offer you the possibility to use the following services:

  • Orders: follow the shipment of your orders and see your order history.
  • Wishlist: save the items you most desire and keep an eye on their availability.
  • My addresses: save or modify your addresses to always have them available and complete your purchases faster.
  • My data: manage your registration data, such as name, surname, email address and password.

Based on your consent, GIOIELLERIA PAVAN S.A.S will be able to customise your experience and the contents of commercial communications and offers that you will see when you browse on https://www.gioielleriapavan.it/en as a registered user, based on your interests to facilitate the search for products and services. Personalisation is made possible by the analysis of your personal data in our possession, described in the second paragraph “What personal data do we collect?”.

To ensure that the information in our possession is correct and allow us to perform the activities described above, we invite you to access the dashboard section of your account on https://www.gioielleriapavan.it/en, if you deem it necessary, to update them.

  1. Legal basis of the processing

We process your personal data only in the presence of one of the conditions provided for by the law in force. The contribution of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data, it will not be possible to conclude or execute the agreement and your requests, in accordance with the tax provisions and other regulations to which GIOIELLERIA PAVAN S.A.S is subject.

Providing your personal data for other activities – such as carrying out marketing activities and opinion polls and market research, and analysis of your browsing and consumption habits in the use of your account on https://www.gioielleriapavan.it/en – is absolutely optional, but without it, it will not be possible for GIOIELLERIA PAVAN S.A.S to carry out the activities listed above.

  1. Who will process your data?

Your personal data will be processed by GIOIELLERIA PAVAN S.A.S internal staff who are specifically trained and authorised to process.

Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These persons have been appointed as data controllers and carry out their activities according to the instructions given by GIOIELLERIA PAVAN S.A.S and under its control.

The third parties in question belong to the following categories: banking operators, internet providers, companies specialised in IT and telematic services; couriers; companies that carry out marketing activities; companies specialised in market research and data processing.

Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow GIOIELLERIA PAVAN S.A.S to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

  1. Web push notification

Depending on which device you use, you may receive, upon giving your consent, push notifications regarding our offers, new items, your wish list and your cart.

To deactivate notifications, depending on the platform and/or browser used, follow the steps listed below:

  1. Desktop: Right-click on notification > disable notifications from https://www.gioielleriapavan.it/en
  2. Mobile: Access the notification center > Site parameters  > Notifications > Block notifications from https://www.gioielleriapavan.it/en
  3. Common browsers:
  •    Chrome: Settings > Show Advanced Settings > Privacy – Content Settings > Notifications – Manage exceptions > Enter https://www.gioielleriapavan.it/en and select “Block”
  •    Firefox: Options > Content > Notifications – Select > https://www.gioielleriapavan.it/en – “Block”
  •    Safari: Preferences > Notifications > From here select “Deny”
  1. How long do we keep the data?

We keep your personal data for a limited period of time, which is different depending on the type of activity. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

Your personal data is stored in compliance with the following terms and criteria:

  1. data collected to conclude and execute agreements for the purchase of goods on https://www.gioielleriapavan.it/en will be kept for ten years from the billing date;
  2. data of the registered user will be stored until you request cancellation of your account on https://www.gioielleriapavan.it/en ;
  3. data relating to the payment will be stored up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;
  4. data collected in the context of the use of services offered on https://www.gioielleriapavan.it/en  to the use are retained until the termination of service or cancellation of the subscription to the service by the user;
  5. data related to user requests to our Customer Care will be kept until your request is met;
  6. data provided for commercial communications activities, opinion polls and market research will be stored up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of user with GIOIELLERIA PAVAN S.A.S;
  7. data used to personalise the site and to show customised commercial offers will be stored: as long as the user does not request the termination of the activity and in any case within two years from the last interaction of any kind of user with GIOIELLERIA PAVAN S.A.S;
  8. data used for carrying out market research and surveys for the detection of satisfaction will be stored as long as the user does not request the termination of the activity.

In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.

  1. Your rights

You can exercise your rights at any time with reference to the specific processing of your personal data as follows:

  1. access your personal data and to request that it be correct, modified or integrated with other information, and receive their communication in an intelligible form.
  2. obtain the indication: a) of the origin of personal data; b) of the purposes and methods of the processing; c) of the logic applied in case of treatment carried out with the aid of electronic instruments; d) of the identifying details of the holder, of the responsible and of the designated representative according to article 5, paragraph 2; e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the territory of the State, managers or agents.
  3. obtain updating, rectification and integration of data;
  4. obtain: a) cancellation, transformation into anonymous form or the block of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; b) the attestation that the operations referred to in letters a) and b) have been brought to the attention of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment proves impossible or involves a use of means clearly disproportionate to the protected right; c) opposition or limitation to the processing of personal data; e) data portability; f) cancellation of personal data also online.

In order to exercise some of your rights described above you can:

  • clicking on the appropriate link “manage your subscription” on each newsletter communication;
  • accessing your account on https://www.gioielleriapavan.it/en;
  • contacting GIOIELLERIA PAVAN S.A.S by sending a request from the Contacts page of our website, calling the phone number +39 039 388828, sending a mail to GIOIELLERIA PAVAN SAS, Via Pergolesi 8 Monza 20900, or contacting the person responsible for the protection of personal data via email privacy[@]gioielleriapavan.it

To ensure that our users’ data are not infringed or illegitimate by third parties, we will ask you for some information before your request to exercise one of the rights indicated to ensure your identity.

  1. Security measures

We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently.

Furthermore, GIOIELLERIA PAVAN S.A.S agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing.

  1. Complaints

If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.

In Italy, the complaint can be presented to the Italian Data Protection Authority.

More information on the presentation methods are available on the website of the Italian Data Protection Authority, at http://www.garanteprivacy.it.

  1. Changes to this information

We invite you to periodically check the contents of this Privacy Policy because it may be subject to chances and additions over time: where possible, we will try to inform you promptly on the changes made and their consequences in

In any case, the updated version of the privacy statement will be published on this page, with indication of the date of its last update.

  1. Legislative references and useful links

The processing of your personal data is carried out by GIOIELLERIA PAVAN S.A.S in full compliance with the regulations on the matter pursuant to the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Italian Data Protection Authority (http://www.garanteprivacy.it).

Cookie Policy

Cookies Policy – pursuant to Art. 13 of Legislative Decree no. 196/2003 (Code regarding the protection of personal data)

Below you can find information regarding the treatment of personal data belonging to those who engage with our website https://www.gioielleriapavan.it

What are cookies?

Cookies are small information files created when you browse a website and stored on your browser, before being forwarded on to the website every time you return on it.

Cookies do not store personal data or transmit computer viruses or acquire email addresses. Each cookie is usually a unique number generated randomly. Some of the cookie functions can be delegated to other technologies. The term ‘cookie’ refers to cookies and all similar technologies.

Use of cookies

Cookies are used for the purposes of authenticated services or session tracking and the storage of specific technical information about users accessing https://www.gioielleriapavan.it
In this regard, all services could not be provided without the use of cookies. As an example, access to restricted areas of the website and the activities that may be carried out would be much more complex and less secure without the presence of cookies that identify and keep the user in the session.

Pursuant to Article 122, paragraph 1, of Legislative Decree no. 196/2003 (after the entry into force of Legislative Decree No. 69/2012) technical cookies may also be used without the consent of the person concerned. Moreover, the European Commision has clarified in Opinion 4/2012 (WP194) on “Cookies Consent Exemption” that the following cookies can be exempted from informed consent under certain conditions if they are not used for additional purpose:

1) User input cookies (session-id), for the duration of a session or persistent cookies limited to a few hours in some cases.

2) Authentication cookies, used for authenticated services, for the duration of a session.

3) User centric security cookies, used to detect authentication abuses, for a limited persistent duration.

4) Multimedia content player session cookies, such as flash player cookies, for the duration of a session.

5) Load balancing session cookies, for the duration of session.

6) UI customization persistent cookies, for the duration of a session (or slightly more).

7) Third party social plug-in content sharing cookies, for logged in members of a social network.

First of all, we inform you that some of the technical cookies sent by our server are necessary for those parts of the service as they allow the use of essential functions such as authentication, user validation, session management and fraud prevention.

On the basis of the characteristics and the use, various types of cookies can be identified.

In detail, the website utilizes:

  • Technical cookies strictly necessary. They are cookies which are essential for the proper functioning of a website, which are used to manage various services related to the website, such as a login or the access to the reserved functions on website or to “fill the cart” in online shopping, authentication cookies, flash cookies, custom cookies (for example, cookies for language choice, cookies for form autofill, cookies for password recall, etc). The duration of the cookies is strictly limited to the work session or they stay for a longer time in order to remember the visitor’s choices.
  • Analytic Cookies. These cookies represent a particular type of cookies aimed at collecting information and data primarily for statistical and business purposes, in order to analyze the traffic and usage of a website in an anonymous and aggregated form to optimize the services offered. These cookies allow also to monitor the system and improve its performance and usability. The disabling of these cookies may be performed without any loss of functionality. The EU’s Privacy and Electronic Communications Directive require that websites must provide visitors the ability to prevent their data from being used by Google Analytics (including any mechanisms for data using anonymization algorithms). How to prevent data from being used by Google Analytics: open your browser, select Settings, click on Internet Options, open the privacy tab, and specify the cookies policies desired. If you want to delete cookies and web browsing history, simply open the Security tab and click the Clear Browsing Data button and tick the Cookies box.

This site uses the web analytics service provided by Google in order to manage statistical information to evaluate the use of the website and the activities carried out by the visitor. Google stores the information collected by the cookies on their servers that can be located abroad. Google reserves the right to transfer the information produced by its cookies to third parties if required by law or if the third party processes information on its behalf. Google will not associate your IP address with any other data held by Google in order to get a more detailed user profile. Learn more about managing your privacy and / or how to reject or delete this type of cookies reading this page http://www.google.it/intl/it/analytics/privacyoverview.html.

The user can selectively disable Google Analytics cookies on their browser by using the opt-out application provided by Google. To disable the collection of data by Google Analytics, please refer to the following link: https://tools.google.com/dlpage/gaoptout.

Purpose of treatment and marketing purposes

In addition to technical cookies described above, this website use other cookies (specific of services provided to this website by industry companies) whose purpose is marketing behavioural analysis.

Cookie Management

The user can decide whether to accept cookies using its browser settings. The usability of the content of this site is also possible even if cookies are completely disabled. Disabling “third party” cookies does not prejudge in any way the navigability. Therefore, browsers allow the users to define different settings for “owner” cookies and “third parties” ones.

Chrome: click here

Firefox: click here

Internet Explorer: click here

Opera: click here

Safari: click here

Third-party cookies

This website will sometimes uses video from Youtube, social content of Twitter, Facebook, Instagram, Google+, and generally, if necessary, embeddable content of other platforms. This site cannot control the cookies that these third-party sites deliver, so it is recommended to get information directly from each third party in order to have control over these type of cookies. Below are some useful links to the cookie policy of the third party cited:

– Facebook https://www.facebook.com/help/cookies/

– Instagram https://help.instagram.com/1896641480634370?ref=ig

– Youtube https://www.google.it/intl/it/policies/privacy/

– Google+ http://www.google.com/policies/technologies/types/

– Twitter https://help.twitter.com/en/rules-and-policies/twitter-cookies

Registered customer

We reserve the right to analyze the online activities of registered customers on our website https://www.gioielleriapavan.it through the use of cookies and other tracking technologies. If you have chosen to receive communications from us, we may use cookies and other tracking technologies to personalize future communications according to your interests.

In addition, we reserve the right to use cookies or other tracking technologies within the communications you receive from us (for example, to know if these have been read or opened or to detect what content you have interacted with and what links you have opened) , in order to make future communications more responsive to your interests.

If you no longer wish to receive targeted communications, you can contact us at any time by sending a request from the Contacts page of our website, calling the phone number +39 039 388828, sending a mail to GIOIELLERIA PAVAN SAS, Via Pergolesi 8 Monza 20900, or contacting the person responsible for the protection of personal data via email privacy[@]gioielleriapavan.it

FEATURED PRODUCTS